Delivery

We use Royal Mail delivery services for dispatch of goods. In the UK we use UK Standard delivery, which can be either 1st or 2nd class delivery. For all orders above £50 in value, we use UK Confirmed, requiring a signature on delivery. All delivery times are based on working days, all bank holidays are classed as non-working days. All our delivery dates are estimates and we cannot guarantee specific deadlines. Please note, we cannot be held responsible for any third-party involvement where delays occur to deliveries.

We deliver to all postal areas in the UK, including Northern Ireland plus most countries outside the UK including the Republic of Ireland.

Our delivery charges are as follows:

 Class of Postage Cost Delivery Time (Working Days)
UK Standard 1st Class £7.00 2-3
UK Standard 2nd Class £5.00 5-7
UK Confirmed 1st Class £7.00 2-3
UK Confirmed  2nd Class £5.00 5-7
Europe Standard £15.00 7
Europe Tracked £18.00 7
Rest of World Standard £25.00 10
Rest of World Tracked £30.00 10

 
For UK orders over £80 delivery is free of charge.  We also offer a free collection service from our base in Stromness, Orkney.

Please note that for international orders, customers are responsible for all duties and customs charges. If you are unsure how this will affect the overall cost of your order, please check your Local Legislation rules.

To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to dispatch, but we cannot guarantee changes can be made once an order is processed. An order may incur additional charges if a change of delivery address is requested after the goods have been dispatched.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Your products will be packaged safely and securely for shipment in a cardboard box or package, depending on the item.  All orders are sent out in plain packaging.